Report Bugs and Request Features
How to report a bug with screenshots or suggest a new feature on the support page.
On this page
On the support page you report bugs in AITEZA or suggest new features. Your report goes straight to our development team. You don’t need to be signed in to AITEZA.
For questions about using AITEZA, check the FAQ first.
Report a bug
- Open the support page and select Report a bug.
- Under Short summary, enter a title, for example “PDF preview in a dataroom stays empty”.
- Under What happened?, describe what you did and what happened next. Paste the exact wording of any error message.
- Under How can we reproduce the bug?, list the steps, and under What did you expect instead?, the result you expected. Both fields are optional but help us a lot.
- Under Impact, choose how much the bug affects your work (see the table below).
- If you like, say how often the bug occurs (Once, Sometimes or Every time) and when it last happened.
- Attach screenshots.
- Fill in your contact details and select Report bug.
| Impact | When to choose it |
|---|---|
| I cannot continue working | An important function doesn’t work at all, and there is no workaround. |
| It gets in the way | It works, but only with a workaround or several attempts. |
| A small thing | For example a display glitch or a wrong text. |
The impact helps us handle urgent bugs first.
Request a feature
- Open the support page and select Request a feature.
- Under Short summary, enter a title, for example “Export chats as PDF”.
- Under What would you like to do with AITEZA?, describe what you want to achieve. A concrete example from your daily work helps us most.
- Under How do you solve this today, and what would it change for you?, describe your current approach and the benefit. This field is optional.
- If you like, attach screenshots, for example of the place where you would expect the feature.
- Fill in your contact details and select Send request.
Attach screenshots
You can attach up to five images in PNG, JPG or WebP format.
- Select Choose images or drag the images into the field.
- To paste a screenshot from the clipboard, click into a field of the form and press Ctrl+V (⌘V on a Mac).
- The page scales large images down before sending. If an image cannot be read, save it as PNG or JPG and try again.
- Select × on an image to remove it.
Your contact details
First Name, Last Name, Company and Email are required. If we have questions, we contact you at this email address.
If you use AITEZA at your own address, for example aiteza.your-company.com, enter it under Address of your AITEZA installation. The page also sends your browser and operating system so that we can reproduce the bug more easily.
After sending
The page confirms that your report has arrived. Select Send another request to send the next one right away; your contact details stay filled in.
If the report cannot be sent, the page shows a notice. If the attached images are too large together, remove some of them and send the report again.
Tips for a good report
- Send a separate report for each bug and each request.
- Name the dataroom, file or chat where the bug occurred.
- A screenshot of the error message often helps us more than a long description.
For anything else, contact us at info@aiteza.ai.
